Change Management Lesson 5: Moving from competence to mastery
By The Center for Government Innovation
Have you ever had this experience? You go to a co-worker's desk to collaborate on a project and you see them use a familiar software tool do something amazing that you hadn't thought of. It happens to me more often that I care to admit. This is most frustrating when I know I was introduced to that function during a past training but didn't retain and master it.