Washington state governments

Employment Security Department partially implemented customer service reforms, audit finds

OLYMPIA – Responding to a request from state lawmakers, the Office of the Washington State Auditor evaluated the Employment Security Department on a number of measures related to customer service during the COVID-19 pandemic. The audit, released today, found that shorter wait times for callers and faster benefit payments to Washington's unemployed are primarily due to a decline in the number of jobless people, not to state reforms.

New tolling system primarily delayed by vendor issues, not state project management, audit finds

OLYMPIA – Although the Washington State Department of Transportation experienced delays and cost overruns as it developed a new tolling system, the agency followed state requirements and many leading practices, according to a new performance audit by the Office of the Washington State Auditor.

Curious about which local governments receive WSDOT funding? FIT has the answer

SAO's latest performance audit report looked at the Washington State Department of Transportation's (WSDOT) contracting processes for tolling. While that audit didn't involve local governments, WSDOT plays a large role in how they obtain state resources to improve local road systems. This got staff in SAO's Center for Government Innovation thinking about how much transportation funding WSDOT distributes statewide.

Better use of data, accountability in homelessness efforts, audit recommends

Local governments should be more data-driven and focused on results when addressing homelessness, according to a new performance audit by the Office of the Washington State Auditor.

Auditors reviewed the way two cities and two counties contracted for services aimed at alleviating homelessness. They found that the governments did take some steps to align their work with federal guidelines, such as consulting with stakeholders when considering the needs of people experiencing homelessness.